Good for

Face to face customer service personnel, understanding the power of body language.

Developing the confidence of the trainer

Length - 2 minutes

What you need

Practice - Remember the sequence of the actions you need to take below. You need to be familiar with these actions and well-practiced doing them. If you hesitate or lose track it will be more difficult to get people to follow you so easily.

Instructions

Explain that you are going to give a series of instructions which you'd like everyone to follow.

As you state the actions, make sure you do them too:

-touch your nose

-wave at everyone

-stand up

-cross your arms

-sit down

-clap your hands

-pay yourself on the back

-touch your forehead!! but as you say this last instruction touch your nose

You'll see that the group will follow your non-verbal cue over your verbal instruction.

This links nicely to first impressions work and body language when dealing face to face with customers.

Here's another exercise on creating a good impression

which you might like to use after this exercise. This also focuses on creating a good first impression and body language plays a huge part in that impression.