Customer Service Training Activities

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Welcome to the section devoted to all the training activities, games, exercises and icebreakers you can use to strengthen your customer service training.

Remember not everyone loves games, so choose them carefully and don't overdo them, but there's no better way to bring energy and fun to your training sessions and team meetings.

For more information about people's preference, have a look at our page on Learning Styles.

Having said, that we're building a resource for you, which is full of ideas and exercises to put into your trainer's toolbox, so that you always have something to hand when you need them.

The ideas here are quite generic, because we know our visitors come from a wide range of industries; from healthcare to hospitality, from retail to contact centers.

Develop and customise them, so that they are more relevant to your organization or business.

Where possible, we'll let you know whether the activities are suitable for those who deal with customers face to face or by telephone.

Enjoy.

Make the training fun, but don't forget the important stuff - the learning.

Customer Service Training Activities - Useful icebreakers

Energizers

Customer Service Training Games

Customer Service Training Activities

Why not use activities in your team meetings?

They are a great way to bring energy and life to your monthly meetings. The right activity can engage the team, remind them of key things that are important to your organisation, and build their communication skills as well.